Help Center
Domestic return
If your package is returned due to failing domestic security checks, whether you need to pay an additional fee depends on the shipping method you selected.
China Post Shipping Lines:
If the parcel is returned, we will contact you to confirm and resend it free of charge.
Other Shipping Methods:
If the parcel is returned, the shipping fee you initially paid will be automatically applied toward the cost of resending the package. If there is a difference in the shipping cost, please check the “Parcel” page to see if any additional payment is required. We will resend your package after the payment is completed.
If you have any questions, please feel free to contact our customer service team. Thank you for your understanding and support.