Logistics platform introduction

1. Logistics Procedure:

International Logistics procedure: Packaging (OrientDig warehouse) – Parcel Collection (logistics provider) – Security (logistics provider/airport) – Flight arrangement – Air transportation (with possible transit) – Airport operation center – Customs clearance – Local logistics courier – Delivery.
Every step mentioned above takes time to complete, and the customs clearance might be delayed for various reasons. If your tracking information has not been updated for a while within the estimated delivery time, we appreciate your understanding and patience. Thank you!

Delivery Time: When the status of the parcel is updated to “Shipped,” we will provide you with an estimated delivery time for your reference. Please note that the parcel might be delayed due to reasons such as bad weather, customs clearance, or errors on the logistics provider’s side. To avoid inconvenience, please ensure you purchase the product you need well in advance.

Shipping Fee Calculation: The shipping fee will be calculated based on the actual or estimated weight of the parcel, and it varies depending on the shipping route and destination country. To estimate your shipping fee, please use our shipping fee estimation tool at: https://OrientDig.com/estimation/

2. The Relationship between OrientDig and the Logistics Providers:

Self-Operated Lines: Selected lines provided by business partners of OrientDig. Those lines are controlled and monitored better than other lines. If there is a problem with your parcel, we will solve your problem following the after-sales standards of OrientDig, which are more competitive than the compensation policies of the logistics providers.

Other Lines: Selected shipping lines provided by logistics providers with high reputation. OrientDig can help you request the compensation from the logistics providers if there is a problem with your parcel. The compensation rate depends on the policies of the logistics providers.

3. Shipping Limitations:

International Shipping Limitation: The international shipping service is provided by third-party logistics providers. We cannot control factors like the shipping time, the item limitation, and the customs tax, however, we will try our best to help you if there is any problem.